Customer Care and Help

Only Approved ServSafe Alcohol Instructors can order exam question booklets. Examination orders should be placed 12 business days in advance of date needed.

To order:

1. Go to the Instructor Resource Center and log in to "Schedule exams, create and manage your classes: print-based and online".

2. Log in using your User ID and password. (this information was provided in your approval email and instructions on obtaining one or what to do if you do not remember your log in are provided on the log in screen).

3. In the create classes section you will see the name of your course "08-ServSafe Alcohol Advanced Course" and to the right you will click on "create class" action.

4. Next select "print- based". This will take you to the screen where you will enter your class information.

5. When you are done click "finish". You will receive confirmation of your exam order and your class number. If your email address is on file with us you will also receive an email confirmation of your order with the date your order will ship.

If 12 business day notice cannot be met or you do not want to order on the web, then you will submit your exam order on the ServSafe Alcohol Examination Request Form. If your order is submitted with less than 12 business days notice, then you must provide a credit card number for the $20 shipping and handling cost of the exam question booklets.

1. Download, print out and complete the ServSafe Alcohol Examination Request Form (SAERF). Printing this PDF file requires installation of Adobe^® Acrobat^®Reader^®.

2. Print legibly when completing the SAERF.

   How to download: Save the PDF file to your computer's hard drive and open from there rather than opening it via your web browser.
   
   In Internet Explorer, right click on the PDF link; choose "Save Target As..."; save the file to the location you want and then open the file once the download finishes.
   
   In Netscape Navigator, right click on the PDF link; choose "Save Link As... "; save the file to the location you want and then open the file once the download finishes.

3. Fax your completed form to the Certification Department at (866) 665-9570 or (312) 583-9853.

4. Immediately after faxing, phone (800) 765-2122, ext. 6703 to verify that we have received your fax.
   
   Or you may mail your completed ERF to the:

   National Restaurant Association Solutionsn
   175 West Jackson Boulevard, Suite 1500
   Chicago, Illinois 60604-2814
   Attn: Certification Department

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