Customer Care and Help: Product Ordering and Billing
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How do I order online?
Your online transactions are confidential and secure
A) Select "purchase materials" in the upper section of the home page to view a list of all National Restaurant Association Solutions brands. On the brand page, select from a list of "Product Names" to learn more about each individual item. If you know the product code or name, click on the "Product Search" on the upper-right hand side of the brand page to help you find the desired product.
B) To place a product order, click on the "Add to Shopping Cart" button on the right-hand side of the screen. If you are not already logged in, you will be prompted to do so. When you finish adding items to your cart, select "Go to Check Out" and you will be promoted through the checkout process. Price and shipping costs are automatically calculated.
New Customers: You will be prompted to establish your Web User Profile. Afterward, you will be returned to the shopping process.
Web User Profile Criteria: enter the Web User ID and Password of your choice, using a combination of eight (8) characters. ONLY USE A-Z (capital or lowercase), and 0-9.
DO NOT use your email address, and DO NOT insert any spaces between characters or use special characters such as @, * or /.
Existing Customers: if you have credit terms and have previously ordered from us, please email servicecenter@restaurant.org or phone the Service Center at (800) 765-2122, ext. 6703. In Chicagoland (312) 715-1010, ext. 6703. A representative will update your record and establish a Web User ID and Password for your account.
If you are a tax exempt entity: before placing your order, please fax your tax exemption certificate to 312-583-9707 Attn: Tax Department.
Within one business day we will then record your Tax Exemption Certificate so that your orders are not charged state sales tax for all states where you are exempt. Orders placed by individuals cannot be exempted; the order must be for the entity named on the certificate. Orders shipped to states where you are not exempt will be charged applicable sales tax.
Questions about tax exemptions? Please email mhughes@restaurant.org or National Restaurant Association Solutions Service Center at servicecenter@restaurant.org or phone us at 1-800-765-2122, ext. 6703. In Chicagoland 312-715-1010, ext. 6703.
To cancel your online order: email servicecenter@restaurant.org or phone the Service Center at (800) 765-2122, ext. 6703. In Chicagoland (312) 715-1010, ext. 6703.
Note: online orders that are entered after 2 P.M. (CST) will ship the following business day. Orders cannot be canceled if they have already shipped from our warehouse. Please see the Product Return Policy for more information.
All purchases of online training courses are final.
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How do I place a fax or mail order?
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Download, print out, and complete the Product Price List/Order Form.
Downloading this PDF file requires installation of Adobe® Acrobat® Reader®.
Print legibly when completing the order form.
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Fax your completed order form to the Service Center at (312) 583-9853 or (866) 665-9570.
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Or mail your completed order form to the:
National Restaurant Association Solutions
175 West Jackson Boulevard, Suite 1500
Chicago, Illinois 60604-2702
Attn: Service Center
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How do I place an academic order?
How much are shipping and handling charges for my order?
Handling costs are $12.50 per order.
Shipping costs are calculated based on the state to which the order is being shipped.
- Orders within the United States incur about an additional 5% of the total product cost
- Add 10% for orders shipped to Alaska, Hawaii, Puerto Rico and Canada.
- Add 30% for International orders.
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I am a tax-exempt entity. How can I have my exemption applied to my orders?
If you are a tax exempt entity: before placing your order, please fax your tax exemption certificate to 312-583-9707 Attn: Tax Department.
Within one business day we will then record your Tax Exemption Certificate so that your orders are not charged state sales tax for all states where you are exempt. Orders placed by individuals cannot be exempted; the order must be for the entity named on the certificate. Orders shipped to states where you are not exempt will be charged applicable sales tax.
Questions about tax exemptions? Please email mhughes@restaurant.org or National Restaurant Association Solutions Service Center, or phone us at 1-800-765-2122, ext. 6703. In Chicagoland 312-715-1010, ext. 6703.
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How can I obtain a credit application?
Download a credit application.
Then FAX your completed application to (312) 583-9707 or (866) 665-9572. Attn: Credit Manager
Or MAIL your completed application to the:
National Restaurant Association Solutions
175 West Jackson Boulevard, Suite 1500
Chicago, Illinois 60604-2702
Attn: Credit Manager
Questions about credit applications?
Please email twoods@restaurant.org or phone (800) 765-2122, ext. 5367.
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What is your product return policy?
When can I expect to receive my order?
Online orders that are entered after 2:00 P.M. (CST) will ship the following business day. For all orders, please allow 5-10 business days to receive your order.
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How do I check order status for my online order?
How do I obtain my invoice?
Effective January, 2009, official invoices from National Restaurant Association Solutions will be distributed via e-mail. To ensure that you receive these e-mails, you may need to add the domain address @restaurant.org to your safe list or address book. Please e-mail any questions or comments servicecenter@restaurant.org with "Invoice" in your subject line.
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How do I update my contact/address information?
To update your primary "Ship To" information, select "My Profile" from the righthand navigation options under 'Access My Account' from any page. You are also given the ability to change "ship to" addresses on individual orders that you may place online.
To update your "Bill To" information please email servicecenter@restaurant.org or phone the National Restaurant Association Solutions Service Center at (800) 765-2122, ext. 6703. In Chicagoland (312) 715-1010, ext. 6703. Representatives are available between the standard business hours of 8:30 am to 4:30 pm Central Standard Time.
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What products should I order to teach the ServSafe class?
The ServSafe Instructor Complete Toolkit, product code TLK5, has everything you need to organize and customize your training sessions. Though not required, the ServSafe videos can also enliven and enrich your training sessions.
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